• Full time, Permanent role
• Two RDO's (Rostered Days Off) per month
• Salary: EBA Level 2.1 ($77,566.99+Super)
• Location: Fawkner

Are you someone who has extensive experience in customer service?
Are you compassionate by nature?

The opportunity

The Operations Directorate provides the first point of contact for families and stakeholders and supports and guides them through a range of services, delivered with certainty in an environment representing care and compassion. Each role within the directorate has an opportunity to positively impact the community. 

In particular, the Funeral Services team support families & stakeholders, through the delivery of a range of services related to funeral activity, predominantly with the family present.

This role is the entry level for the Funeral Services Officer role (Memorialisation/Crematorium/Gatehouse). New staff will undertake training in all disciplines within their first 12 months of employment. At 12 months if staff are competent in all three disciplines, they can progress to Level 3 on a rotating roster with a primary role of Memorialisation.

Key Responsibilities include but not limited to

Funeral Services Assistant - Level 2 Duties

• Memorialisation options (including plaque management)
• No-family in attendance CR Interments, retrieval or scattering
• General crematorium duties – processing and CR storage and handling
• Data administration of deceased and cremated remains
• Perform gatehouse duties such as escort for funeral services and families for to burial site
• Receive deliveries from funeral directors and confirm paperwork is correct and meets the requirements of the Cemeteries and Crematoria Act.

Funeral Services Officer - Level 3 Duties

• Preparing and conduction family in attendance CR Interments or retrieval
• Safe use and operation of Cremators
• Day to day scheduling of cremation activities
• Direct and manage attendees and Funeral Directors
• Authorise paperwork as required by the Cemeteries and Crematoria Act

To be successful in this position you will require:

• Experience in the provision of customer service and support, with attention to detail, a calm and professional demeanor, as well as flexibility and initiative in dealing with the unexpected.
• High level of interpersonal and communication skills and demonstrated ability to apply these with internal and external stakeholders.
• Demonstrates a capacity to manage emotions and maintain professionalism.
• Display commitment to meeting the expectations and requirements of customers in a supportive and thoughtful manner.
• Displays sensitivity and maintains confidentiality in dealing with the family and friends of the bereaved.
• Display commitment to working cooperatively with all staff involved in both the planning and execution of funeral services.
• Demonstrates acceptance of, and behaviours which reflects an embracing of cultural diversity when faced with demanding and sensitive situations.
• Multi lingual skills (Chinese, Italian, Greek, Arabic, etc.) is highly desirable.

A career with us:

Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

•    Comprehensive induction program
•    Two RDO’s (Rostered Days Off) per month
•    Fantastic Training and Development opportunities 
•    Free onsite car parking
•    A collaborative team that fosters growth and innovation
•    Employees provided with uniform, PPE and Laundry services
•    Employee Assistance Program to support our employees and their family’s overall wellbeing

How to apply:

Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role, and how your skills, knowledge, experience and qualifications are applicable to the role.

Applications close Thursday, 28 August 2025

For a confidential discussion, please contact Saoirse Brenock on 0428 431 631 

Please apply via our careers site by following the link below:

https://gmct.elmotalent.com.au/careers/gmct/jobs

To view the Position Description for this role, please [click here]. (*Please note if you are viewing this from Seek or LinkedIn you will need to find the job ad on our careers page for the link to open.). The link to our careers page is https://gmct.elmotalent.com.au/careers/gmct/jobs

This position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists.
GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at myhr@gmct.com.au

What we do

The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose driven organisation - and we give effect to that purpose through our staff.
We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people centred work culture that is dedicated to fulfilling our vision.

We are a business that truly live and breathe our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.